Terms and Conditions

1. General

By booking or attending services at Flourish Wellness and Care, you agree to these Terms and Conditions.

These terms are designed to ensure:

• Safety
• Respect
• Clear expectations
• Professional service delivery

2. Nature of Services

Flourish Wellness and Care provides:

• Wellness services
• Relaxation therapies
• Complementary therapies
• Lifestyle and wellbeing support

Our services:

Are supportive in nature and do not replace medical care.

3. Medical Disclaimer

Clients are encouraged to:

Continue care with their medical practitioner.

4. Client Responsibility

Clients agree to:

• Provide accurate information
• Inform us of health conditions
• Follow safety instructions
• Communicate concerns
• Seek medical advice when appropriate

5. Consent to Treatment

By attending a session, clients acknowledge:

They:

• Understand the nature of the service
• Have had the opportunity to ask questions
• Provide informed consent

6. Appointment Bookings

Appointments may be made:

• Online
• By phone
• In person

We recommend arriving:

5–10 minutes early

7. Cancellation Policy

We require:

24 hours notice – for cancellations or rescheduling.

Late cancellations or missed appointments may result in:

• Cancellation fee
• Loss of session
• Forfeiture of deposit

This allows us to offer the time to another client.

8. Payment Terms

Payment is due:

At the time of service or as agreed during booking

We accept:

• EFTPOS
• Credit card
• Online payment
• Gift vouchers

9. Gift Vouchers

Gift vouchers:

• Are non-refundable
• Are not redeemable for cash
• Must be used before the expiry date

10. Safety and Suitability

We reserve the right to:

Delay or decline services if:

• Safety concerns exist
• Health risks are identified
• Contraindications are present

This is done to protect:

You

Other clients

Staff

11. Liability

Flourish Wellness and Care will take reasonable care to provide services safely and professionally.

However, we are not responsible for:

• Injuries resulting from undisclosed conditions
• Failure to follow instructions
• Independent medical decisions

12. Personal Property

Clients are responsible for:

Their personal belongings.

13. Respectful Behaviour

We are committed to a safe and respectful environment.

We reserve the right to refuse service if:

• Behaviour is unsafe
• Behaviour is aggressive
• Behaviour is inappropriate

14. Changes to Terms

We may update these Terms and Conditions at any time.

The latest version will be available:

On our website or at reception.