Privacy Policy
Effective Date: 11/05/2026
Business Name: Flourish Wellness and Care
Location: Nerang, Queensland, Australia
Contact Email:
Phone: 0414 587 762
Website: www.flourishwellnessandcare.com.au
Our Commitment to Your Privacy
- Our Commitment to Your Privacy
At Flourish Wellness and Care, we respect your privacy and are committed to protecting your personal information with care, integrity, and compassion.
We understand that when you visit our wellness centre, you are entrusting us with sensitive information about your health and wellbeing. We take that responsibility seriously.
| This Privacy Policy explains: | We comply with: |
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- What Personal Information We Collect
We may collect the following information:
Identification Information
- Name
- Date of birth
- Address
- Phone number
- Email address
- Emergency contact details
Health and Wellness Information
This may include information relevant to providing safe wellness services, such as:
- Health history
- Medical conditions (if voluntarily disclosed)
- Medications (if voluntarily disclosed)
- Lifestyle information
- Stress, sleep, or wellbeing information
- Assessment or wellness screening results
- Session notes and observations
This information is collected only when necessary to support your safety and wellbeing.
- How We Collect Information
We collect information:
| We collect information: | We collect information: |
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- Why We Collect Your Information
We collect your information to:
- Provide safe and appropriate wellness services
- Understand your wellbeing needs
- Maintain accurate client records
- Communicate with you about appointments
- Provide follow-up support
- Process payments
- Meet legal and safety obligations
- Improve our services
We will never sell your personal information.
- Use of Health and Wellness Information
Your information may be used to:
- Provide wellness services
- Tailor treatments safely
- Monitor progress
- Prepare wellness reports
- Ensure safe therapy delivery
Important:
All information is used for:
Educational and wellbeing support purposes only
and
not for medical diagnosis or treatment
- Storage and Security of Information
| We take reasonable steps to protect your information from: | Your information may be stored: |
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Access is limited to authorised staff only.
- Online Bookings and Digital Systems
| We may use secure third-party systems to manage: | Examples include: | These providers are required to: |
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- Disclosure of Information
We will only share your information:
With your consent
OR
When required by law
Examples:
- Medical emergency
- Court order
- Legal requirement
We do not share your information for marketing by other organisations.
- Marketing and Communication
| We may contact you regarding: | You can opt out at any time by: |
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- Access to Your Information
You have the right to:
- Request access to your information
- Request corrections
- Request updates
To do so, contact us at:
[Insert Email]
We will respond within a reasonable timeframe.
- Retention of Records
We retain records:
- As required by law
- To support continuity of care
- For safety and documentation
Health-related records are typically retained for:
7 years
(or longer if legally required)
- Cookies and Website Data
| Our website may collect: | This helps us: |
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- Changes to This Policy
We may update this Privacy Policy from time to time.
The latest version will always be available on our website.
- Contact Us
If you have questions or concerns about your privacy, please contact:
Flourish Wellness and Care
Nerang, Queensland
Email:
Phone: 0414 587 762
What Our Clients Are Saying
I was a bit sceptical when I first heard of a “Reiki” treatment as I’d vaguely heard about it but thought it was a kind of a hippy thing and something that could not be measured. However, I was curious and met with Sally. She explained the process to me and asked me to try it and then see what I thought. So, I decided I’d give it a go. ,
Well, what an amazing result.
I was so impressed that I signed up for Sally’s treatment course and ongoing Reiki sessions. Plus, I signed my whole family up to receive treatments. I think everyone needs to experience this amazing healing energy for themselves. I couldn’t recommend Sally and her team highly enough.
Well, what an amazing result.
